Professional Communication at the Workplace Essay

Interpersonal communication is essentially the exchange of communication between one person(s) and another. Like any other form of communication, interpersonal communication involves the sender of the message and the recipient of the message. The message can only be passed correctly if both the sender and the recipient pass it correctly and understand each other. I work for a voluntary group at the University. This group aims at reaching out to the less fortunate both in the institution and the society generally. We do not offer financial help as such but instead focus on the abilities of the people we interact with and give them the necessary counsel and advice they need. In this way, we give them ideas on how they can actually help themselves out financially. This organization involves a lot of interaction, both within ourselves as the members of the organization and also between us and the people we interact with. As such there is a lot of interpersonal communication that goes on. The group consists of a total of ten members, and as they say, we are like our fingers; we come in different sizes and lengths, not literally but in terms of age, personalities, gender, culture, spiritual orientation and physical abilities and disabilities. This whole structure of diversity makes communication, particularly interpersonal communication, an issue worth debate. This is because the way we choose to communicate within ourselves and others is bound to affect our service delivery either positively or negatively. The following part of the paper will critically analyze each of these factors mentioned above that makes us diverse in our communication, interpersonal communication.CITATION Joh12 p 56 l 1033 (Johnson, 2012, p. 56)Age The voluntary group I work for is extremely diversified when it comes to age, with members from the extreme sides of the age spectrum. The oldest member in the group is aged forty seven, while the youngest is seventeen. Most of the members, about seventy percent, are aged between seventeen and twenty five. The main reason behind this is the fact that the organization requires the participation of both the old and young. For instance, the young and vibrant group, which forms the majority of the group, is required to move up and down and interact with the people we look forward to offering our help to. The older group is mostly involved ion critically analyzing our case studies and give direction on the best way forward. It is therefore not easy to hold a conversation between these two groups that are different in terms of age. For instance, young people will always base their ideas on what social media says. They will go with current trends since that are what they are familiar with a nd immediately make a decision. The older group will look at trends on a more historical point of view and analyze historical events in relation to the topic of discussion before coming up with a remedy. The young members, moreover, communicate with a lot of slang because as much as this organization is based on official business, it is also a social and interactive group as well. This way, the message at times is not passed effectively from one person(s) to another. The consequence of this communication gap is that the goals of the organizations are not at all times met and therefore efficiency is not achieved as well.CITATION Ric01 p 76 l 1033 (Pircadi, 2001, p. 76)Perceived Emotions, Relationships and Personality Our personalities define us. We have different personalities just as we are different in other aspects of our lives. The personality of a person is one thing that psychologists have proved beyond reasonable doubt that is very difficult to change. The personalities of a person will most of the time dictate the way in which they communicate. Some people are introverts and as such they tend to keep to themselves. They listen more than they speak. They think more and learn more from their surrounding and the people around them. Others are outspoken and will speak more. They express themselves through speech. The relationship between or among people also influences communication. CITATION Joh12 l 1033 (Johnson, 2012)This I have witnessed in my voluntary work group. People tend to open up to those they are close with and give less details to the people they are not that close to. One’s family tends to know them better because of the blood relationship that exists as compared to outs iders. Finally, people perceive and express their emotions very differently. Jerry, a member of my voluntary group tends to hide his low moments in smiles. It is therefore not easy to tell what he is going through. I, on the other hand will always show it. I have no way to hide and it is communicated through my emotions. The way we react to how we feel will determine the way we communicate. There are those of us like Jerry who will drown our sorrows in smiles and those like me who will communicate it just as it is. It is therefore very clear that we communicate our emotions very differently and this goes way back to our personalities.CITATION Joh02 p 94 l 1033 (Gray, 2002, p. 94)Spiritual Orientation The world is composed of people with very diverse spiritual backgrounds. Spiritual background forms the foundation of the life of a person. More often than not, the behavior of a person is well explained by their religious beliefs. This is also the case with communication most of the time. Spiritual diversity will create diversity in speech and in communication generally. For instance, Moslems do not shake hands as a sign of greeting. Their greetings are always in form of speech. This is unlike other religions where people are allowed to shake hands casually and even hug. People from strong religious backgrounds and those with high faith are also very cautious with their speech. They tend to taste their words before they spit them out, that is, they are sensitive in their speech so as not to hurt others. The voluntary group that I work with, or rather that I work for has all Christians but one Moslem, Rahima Nassir. She, in one way or another, communicates in a different way from the rest. Most of the time, she refers to the Allah, who is the Supreme Being according to her religion. This happens especially in cases where she tries to sound optimistic and give a hopeless situation hope. The voluntary group involves a lot of interaction and therefore we have to be warm as we interact with others. This is at times not very easy to achieve owing to the fact that some religious beliefs have certain strains. Rahima is not the only one that faces such challenges. Even along the Christian front, there are various denominations which uphold different values. These values make the approach to various situations very differently. CITATION Gai10 p 104 l 1033 (Forey, 2010, p. 104)Gender The gender of a person also affects communication, particularly interpersonal communication. The female species has a different way of passing a message from the male species. One thing I love the most about my voluntary group is that we are balanced when it comes to gender. Out of a group of ten, we have five ladies and five gentlemen. This gives a ratio of one to one. However, this gender difference can at timers be a major setback in terms of communication. The Ladies, for instance would like to be addressed in a more soft way even when it comes to simple aspects such as greetings. Important to note is that communication does not involve only speech, there is verbal and non-verbal communication, all of which should be considered. Throughout the time that I spend with members of my organization, I have observed that men and women have very different modes and methods of communication. Most of the time, male members are very radical in their speech as well as their illustrations. La dies have a different approach. They, more often than not, are very soft both in their speech and illustrations. It is for this reason that they (ladies) are extremely cautious in their speech. I also noted that the men speak fewer words as compared to the ladies. Ladies speak more, except in a few instances.CITATION Mar09 p 85 l 1033 (Gufey, 2009, p. 85)Person with Disability They say disability is not inability. However, this part of the paper will view disability as a hindrance to communication to an extent. People with disabilities, physical disabilities for that matter, face a lot of challenges when it comes to passing a message effectively. This bottleneck is faced by not only the sender of the message but the recipient as well. The voluntary group that I work for or rather the members of the group that I work with experiences such challenges. In the group, there are two people with physical disabilities. Jerry is a deaf while Geoffrey is visually impaired. Of the two, I think Geoffrey has the most difficult time when it comes to communication. For one reason or the other, Geoffrey happened to be the secretary of the organization at some point in time. He therefore took minutes during meetings and did all the secretarial work. This position, I can say he deserved. Geoffrey is very brilliant besides being very diligent in his work. The main challenge that group faced was the translation of the brail recorded minutes. No one in the group understood brail language apart from Geoffrey himself. He was the only one that could read and understand the minutes. Consequently, he had to step down as secretary after a fortnight of good leadership. Jerry on the other hand, cannot communicate easily and effectively. As a matter of facts, he is most of the time misunderstood and the group experiences a lot of instances with miscommunication. Sign language is not that easy to understand. This impacts negatively on the communication in the organization. Both Jerry and the rest of the members have a hard time in communicating. The importance of both Geoffrey and Jerry in the group can never be underestimated but then at times the challenges effective communication a tall order.CITATION Per08 p 119 l 1033 (Mcintosh, 2008, p. 119)Culture Culture is a very important aspect that should be put into consideration when it comes to effective communication. The culture of a member or members of a group determines how the message is conveyed and it also determines how the message is perceived. Culture affects communication to a very great extent simply because the culture of a person will dictate their style of communication. This means that the more diverse the cultures are, the more diverse their styles of communication. Though to a small extent, there is cultural diversity in our voluntary group. In essence we have people from diverse cultural group. For matters of convenience, I will describe the cultural diversity as high culture and low culture, not that any culture is more superior to another, but for explanatory purposes. For instance, Evelyn, the group’s organizing secretary, is from the high culture. This category mainly focuses their communication on arts and by arts I mean it is more of music, drama et cet era. This category will therefore involve people with a very high esteem since for one to be able to express themselves through arts; they have to be extremely bold, just typical of Evelyn. On the contrary, the low culture category involves large audiences. A good illustration of how culture can affect communication is that in some cultures for instance, it is very vital to maintain eye contact during communication while in others; eye contact can be seen as offensive and unacceptable. Barry, the chairman of our voluntary group and Miley, our secretary are most of the time caught up in such a situation due to their religious differences.CITATION Jos14 p 92 l 1033 (Chesobro, 2014, p. 92)Conclusion and Recommendations With over seven billion people in the world, it is expected that people will differ in relation to various aspects of life. Even people from the same family, people with the same cultures, same religious beliefs and people from the same age group will at one point or the other differ. Communication, on the other is also very important. Each and everything we do revolves around communication. No man is an island. This simply means we have to live harmoniously with each other. For this reason, communication is very important. This paper has not focused on intrapersonal communication but interpersonal communication since this is the way we interact with each other in our work places. Without effective interpersonal communication at our work places, it almost difficult to make any social and economic progress. However, I have learnt from my work experiences at my voluntary group that diversities will always be there, they are there to stay. These are some aspects of life that we should a ccept them just in the way they come. We can never be the same. It is therefore very important to understand and embrace each of our diversities, placing our differences aside. From my own case study it is clear that communication is very important. It is equally clear that challenges must arise due to the diversities in various life aspects. Therefore, from my own experience, I would recommend that we respect the fact that we are not and can never be the same but try as well to burn any bridges that might exist as a result of the differences amongst us. We are one and shall always be one, despite our differences. Let us let communication to make us and not break us. References 1033 Avery, C. (2001). The Flexible Workplace. New York: New York University Press. Chesobro, J. (2014). Professional Communication at the Workplace. New York: New York University Press. Eunson, B. (2009). Communication in the Workplace. New York: Edgeworth Publishers. Forey, G. (2010). Globalization, Communication in the Workplace. Oxford University Press. Gray, J. (2002). Mars and Venus in the Workplace. Oxford University Press. Gufey, M. E. (2009). Essentials of Business Communication. New York: New York University Press. Johnson, J. (2012). Solving Problems in Technical Communication. Oxford University Press. Mcintosh, P. (2008). Interpersonal Communication In The Workplace. New York : New York University Press. Muema, T. (2007). Effects of Poor Communication in the Workplace. Miley and Sons Publishers. Pircadi, R. (2001). Skills of Workplace Communication. New York: New York University Press. Source document

How Useful Is It as Evidence for an Historian Studying

To an historian studying the outbreak of the Kappa Putsch this Is a useful factor to take Into consideration; this source shows us the troubles of Germany, about the factors, which lead people to have an uprising. It is understandable when reading an extract that they had to act out, as they were feeling betrayed and angry at Germany. We can see that they the nation was feeling this way, as in the extract it is quoted that, â€Å"The Reich and the nation are in grave danger. † Moreover, â€Å"people are only dimly aware of the approaching disaster.Prices are rolling unchecked. Hardship Is growing. Starvation threatens. † I know that Because of the demonstrable of the armed forces, there were nearly 200 paramilitary units around Germany by 1919. In 1920, about 12,000 members of the Fireworks marched on Berlin and seized the main buildings of the capital virtually unopposed, where they installed a new government. The German army did not provide any resistance to this Puts ch. In spite of requests from Bert to put down the rebellious forces, the army was not prepared to become involved with either side.We can see that the people lost faith In the government as With terrible speed, we are approaching the complete collapse of the state and of law and order. â€Å"And† The present government is incapable of overcoming the danger. â€Å"This was the pushing mint which made the people get involved, they now know without their input Germany as they know it will only get worse. However, in this new government, strikes were banned but the people carried on as their beliefs and motives suppressed the at hand and the opportunity must be grasped.There is no other way but a government of action, the new government will ruthlessly suppress strikes and sabotage. † Moreover † striking is treason to the nation and the Fatherland. † back up these points I have made. It is useful to know that even though the prices were raising that â€Å"Eve ryone should go peacefully about his work. Everyone willing to work is assured of our firm protection â€Å"people stood up for what they believed in and strike regardless of this point.Overall, I believe this is a very useful source for a historian studying the outbreak of the Kappa Putsch of 1920, due to the use of literacy devices used it shows the way in which the German politicians presented their ideas and how they shared their opinions on this topic. (b) Using all the sources, and your own knowledge, assess to what extent the Kappa Putsch and other political uprisings represented the greatest threat to the Whimper Republic in the period 1919-1923. 5] Taking all of the sources into consideration, it is useful as we get a left wing response, a right wing response and an impartial response with the benefit of hindsight, therefore we can get a moderate opinion of the situation. From my own knowledge in the early years of the Whimper Republic, there were many political threats fr om left and right towards the new Government. The Separatists had extreme left wing political views (Communist) this group split from the SSP in frustration and anger at the Spud's role within the Government.The leaders of this Communist Party were Karl Libertines and Rosa Luxemburg. On January 1st 1919, the members of the Separatists movement rose up in an attempted revolution. The group's leaders initially made this move. The new Government acted promptly and were certainly not stymied with their actions to bring this revolution to an end, As the two main leaders were killed whilst in police custody, The fret-corps (a paramilitary group consisting of former Servicemen) broke down this â€Å"revolution† with force.This issue is acknowledged in source c – â€Å"The Whimper Republic faced its first threat, the communist-inspired Separatists rising. Another well known historian to back my points up is Broacher who states; – â€Å"Contends that the occasion fear of revolution from the left by the early Whimper government, led to their overlooking the much more likely threat posed by the right. We can SE that the Kappa putsch was the first attempt from the right wing extremists, to take control of the constitutional government. (They did this because they favored the restoration of some somewhat authoritarian, dictatorial regime).The Kappa Putsch was led by Wolfgang Kappa The right wing extremists wanted the army to regain its numbers of men in a dictatorial regime. This was not possible because in the signed treaty of Versailles there was an agreement that the army must be cut and no more people could Join the army. The events occurred as followed 1920 about 12,000 members of the Fret-corps (in support of the Kappa putsch) marched to Berlin this is where they seized the main buildings of the capital with ease and no force was set up against them in these buildings was where they installed a new government.The German army did not it he told the German army to put down the rebellious forces, the army was not prepared to become involved with either side. This is also due to the support it had from the army as many significant officers chose to support it the army-followed suit (General Ludwig and General Oldenburg. Ludwig had major involvement and he orchestrated an uprising in Berlin on March 13th. Army troops were sympathetic to the uprising, they took control of Berlin, and Ludwig proclaimed right wing government.The putsch soon ended because SSP members of the government had called for a general strike, which soon paralyses the capital and quickly spread to the rest of the country. (The morale within Germany is strong here as they stuck together o end what was wrong â€Å"Kappa Putsch†) The rebels had little support in Berlin and in Germany elsewhere. It soon became clear that the Army couldn't of been taken for granted, there was no universal support for the Whimper government also the government had limited means of dealings with uprisings of this nature and politicians were not necessarily safe in Berlin this shows a near end to the Kappa Putsch.After four days of this political uprising and after putting Berlin on a stand still, with no/little support it was clear that Wolfgang Kappa and his government gained no real authority and they fled the city. There is evidence of this in sources b and c : â€Å"A military putsch has started. The mercenaries, who were afraid that their Fireworks regiments would be disbanded, have attempted to overthrow the Republic and establish a dictatorial government with Kappa and General von L;twits at its head. † And in 1920, came a second attempt to overthrow the Republic, this time by the right wing Kappa Putsch. It is stated in source C that A brief period of relative calm followed, only to be disrupted in 1923 by hyperinflation that threatened economic chaos and undermined the government's reputation. The Communists were overcautious during th e mass protests of 1923 and acted too late in the â€Å"German October† of 1923†³ this is a big threat to Germany both politically and economically as well as destroying even more of the remaining morale. The hyperinflation crisis increased support for the more extremist parties such as the Nazis would use the hyperinflation crisis to portray their beliefs on how a country should be run.This was very threatening towards the Whimper republic/government propaganda against the government damaged it and lost supporters. The next political uprising to occur was the Munich putsch, which took place from 8-9 November 1923. As the economy floundered and the government struggled to cope with the turmoil, a group of Right Wing politicians in Bavaria planned to take this opportunity to overthrow the government. This event is iconic as it was the first event that Hitler is introduced. However, The Nazis were far too weak on their own to stage any kind of political takeover.It was the need for allies, which led Hitler into negotiations with the right wing Government leaders Kara, Kisser and Lows who had planned this uprising to commence. The Munich Putsch took place from 8-9 November 1923. Reasons behind their rebellious behavior were the developing crisis in Germany in 1923. Due to the Franco-Belgian occupation of the Rue as they took payment in kind, passive resistance, hyperinflation and â€Å"The German October,† Kara and Lows blamed most the republican regime with a â€Å"March on Berlin† from Munich.They lacked faith in this political stunt/ uprising and therefore, they decided to abandon the plan but Hitler wanted to proceed with the Nazis they took control of a large rally, which Kara was addressing in one of Eunuch's beer halls and declared a â€Å"national revolution. Under pressure from the Nazis and Hitler Kara and Lows appeared to co-operate, but General Sect, the chief of the Army Command who was suspicious of Hitler, used his powers to command the armed forces to resist the putsch.The police were notified and the police and a gun battle followed informed the army about this uprising on the day of the putsch the Nazis marched on but were met. In this putsch inn this putsch 16 Nazi supporters were killed and the uprising was easily suppressed. Most of the Nazi leadership were arrested and then put on trial for reason; leading sympathizers including General Ultrasound was also arrested. The consequences of the Munich putsch were probably of the more significance than the uprising it's self.At Hitter's trial, he was given special treatment as was allowed to make long speeches to explain his reasons. Hitler is well known for many terrible things but I believe the most dangerous is his talking skill; Hitler has an orator characteristic therefore, he can easily convince people. This skill transformed him from a little known politician into a champion of the right wing. This is mentioned in source c. Finally, in Novem ber 1923, came another right-wing assault, the Munich Putsch led by Doll Hitler.The Whimper Republic survived because the extremist forces of both Left and Right failed to attract much support and were both divided and disorganized. † Using all the sources, and my own knowledge, I have assessed to what extent the Kappa Putsch and other political uprisings represented the greatest threat to the Whimper Republic in the period 1919-1923, it is clear to see that this was not the best time for the Whimper Republic as they faced a lot of opposition from the angered and betrayed Germans

An offer can be made in oral form, written form or conduct

An offer can be made in oral form, written form or conduct Disclaimer: This work has been submitted by a student. This is not an example of the work produced by our Law Essay Writing Service . You can view samples of our professional work here . An offer can be made in oral form, written form or conduct Question: How is an offer terminated? Please provide examples and case law in order to support your answer. Offer, Acceptance and Consideration are the three main components to form a legally binding contract. And before any contracts are being made, there must be reasonable and proper means of communication between parties. An offer is a definite and specific promise made by the offeror to an offeree of which there is an intention to be bound on specific terms if it is accepted. An offer can be made in oral form, writing form or by conduct, noted that it should not be vague but definite. In order to terminate an offer, there are five ways to do so which will be shown below: 1. Rejection There are two forms of rejection to an offer. The first form is that the offer is simply rejected by the offeree for not willing to be bound by the terms of the offer through communication, this will permanently destroy the offer. The offere e cannot change his/her mind afterwards and purport to accept the offer again. For example, Jean wanted to buy Peter’s car and offered him a price of $32,000. Peter then replied to say that $32,000 was below his expectation. In this case, Peter had rejected Jean’s offer and the offer no longer existed. Therefore, Peter could not change his mind and tell Jean that it was a mistake not to accept the offer. But then he can now sell the car to Jean by making a new offer, and Jean is free to accept it, contract will therefore formed. The second form of rejection to an offer is that the offeree rejects the offer made to him/her by a counter offer. This counter offer will destroy the original offer and introduces a new offer. In this case the original offeror may accept or deny this new offer. According to Hyde v Wrench (1840), where â€Å"A†, the offeror offered to sell an estate at a price of 1000 pounds, â€Å"B†, the offeror replied that he was willing to pa y 950 pounds only. The offer was refused, but afterwards, â€Å"B† sought to accept the initial offer. It was held that the offer has already terminated by the counter offer of 950 pounds, therefore no contract could be made at the time â€Å"B† tried to accept the initial offer as it no longer existed. However, it should be noted that a mere inquiry about the terms of offer to make the bargain more favourable, while he is willing to accept the offer is not a counter offer nor rejecting the offer. This principle lied in Stevenson v. McLean (1880), where â€Å"A† offered to sell iron to â€Å"B† for cash. â€Å"B asked if they could have 4 months credit. He has no intention to reject the offer made to him. 2. Revocation The offeror is free to withdraw or revoke from an offer at anytime given that the offer has not been accepted by the offeree. Given that revocation will not be effective until it is communicated to the offeree. Communication is not necessa rily made by the offeror himself provided that the offeree has been brought to notice of the revocation through a reliable source.

Location, Location, Location Essay Example | Topics and Well Written Essays - 750 words

Location, Location, Location - Essay Example Once the business starts, that money can be spent on other income-increasing investments. The next important advantage is the tax advantages in the form of reduced AMT (Doosan Global Finance, 2008). However, there are disadvantages too. First of all, leasing gives no ownership, and hence, returning the product or upgrading the product as one wishes will not be easy. Even if the thing goes into disuse, it will not be possible to dispose off the same, and till the termination of the contract, one will have to pay according to it. The second point is that when the expenditure over a long period is considered, it will cost more than actually owning the property. However, considering the low initial cost, possibility of open credit sources, chances of relocation and modification, it is wise to have property leased of owned (The top 10 reasons, 2012). The very first advice for the friend is to have the mobile home as office instead of building a permanent structure. This is so because not building a permanent structure at this beginning stage has financial advantages. First of all, the cost is spread over a number of years, and this, undoubtedly, helps in controlling the problem of cash flow. In addition, if the decision is to use the mobile home instead of permanent structure, it is easy to get the best location as there is no extra expenditure involved. Another problem is the issue of undercapitalizing. Here, one has to remember the fact that many businesses face failure because of undercapitalizing the business. This takes place because they spend the money on not so important investment. Doing this, especially when there is uncertainty regarding future cash flow, is disastrous. What is required is the strategy of staging investment. In the first stage, the business should not invest in building a permanent structure. In fact, there are a number of benefits as associated with not constructing a permanent structure, especially in accounting terms. They are: it

Group Ethics Essay Example | Topics and Well Written Essays - 1000 words

Group Ethics - Essay Example In the next few pages, this essay will take an in depth look at police crimes, especially police brutality, and determine if an individual officer is likely to report crimes against fellow officers. Most laypeople have heard the term â€Å"blue wall of silence.† It refers to the fact that police officers, colloquially called boys in blue, do not report the crimes of one another, and would, in fact, lie to defend another officer if necessary. The author of â€Å"Police Ethics and Integrity: Breaking the Blue Code of Silence† (Westmarland, 2005) administered a study that showed some evidence to the contrary. She performed a questionnaire survey that revealed â€Å"officers’ attitudes towards certain unethical behaviour† (Westmarland, 2005). The questionnaire asked officers about a wide range of crimes including accepting â€Å"gifts† from business owners, accepting money from citizens caught in traffic violations, but wanting to avoid tickets, stealing items from crime scenes, and committing violent acts against community residents. The results of the study showed that in some instances, officers would feel compelled to report the bad deeds of o ther officers. For example, 97 percent of officers reported they would tell on a fellow officer if he saw him taking money from a found wallet; 98.5 percent of officers reported that would inform against an officer who stole a watch from a crime scene; but only 65.5 percent of those officers thought that hitting a suspect during an arrest was a very serious offense, and a small number of officers felt that punching a suspect was not serious at all. Basically speaking, the blue wall seems to have its own code of ethics. Officers who are violent against citizens are still more acceptable than officers who break the law for financial gain. Racial profiling, or targeting members of a particular ethnic group based on preconceived notions about that group, is thought to be one

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Internet Banking - Research Paper Example As to the exposure to the internet is concerned almost all those who said they did have exposure to internet for over a year also said that they had internet banking exposure for over a year which is very welcome since most of the people who are on the internet seem to be more inclined towards using internet for this purpose. Most people (40%) felt that the internet banking enabled them to do their job quickly and only 20% felt that it does not help them do their job quickly. Others felt neither or did not comment. This indicates there is an overall speed increase in the process. This has also resulted in 40% of the people saying that their productivity has gone up and 45% said that their effectiveness in utilizing the services have gone up. The same is not the case with the utilization of banking services, which the respondents seem to feel is more towards disagreeing. 40% said the internet banking has NOT improved their services. Around 35% said they perceived an improvement in the service. Nearly 45% of the respondents also felt that it was not easy to use the internet banking facility. This implies that the sites are not really user friendly and the usability factor of the websites has to be analyzed. The overall banking usefulness as percei... The overall banking usefulness as perceived was checked and was found to be more in favor of yes as shown above. The number of people who perceived that the internet banking is not useful was just 15%. This implies that the overall reaction of the people is towards satisfactory internet banking. The above pie chart shows that there are also undecided people of almost 45% of the surveyed lot who could be turned positive with a little effort. Trust From the analysis of the survey results, it is found that the overall satisfaction levels in the case of trust is also in favor of the bank. However, some of the important questions in this regard, 'I feel trustworthy towards my bank' and 'Using internet banking is secure' has evoked a strong neutral stand from the respondents. This indicates that the majority of them are still in a dilemma as to use the internet banking or not to use it. This dilemma can easily be turned positive by suitable promotion and clarifications for the clients of the bank. Another interesting point to note is the fact that nearly 40% of the people have said they may not trust the bank with their private information. This possibly stems from the idea that the respondents might be getting from the bank that they are sharing their personal information with others merchants. But the overall trust in the bank has not diminished as per the figure below. There are more people who are saying they trust their bank without any holds. There is also 40% of people who say that they are neutral; not saying no but at the same time not saying yes either. This is a group that needs further analysis by the bank as to why this is happening and may be efforts to be taken to set this right. Perceived Ease

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ICT in Tourism and Hospitality Sector - Essay Example This essay is to evaluate the extents to which use of ICT has been embraced in the tourism and hospitality industries especially in small and medium enterprises. The paper will identify the various applications or innovations of information and communication technology that have been integrated into the mentioned industries and how they have helped in improving operations. This essay will point out the major areas of ICT advancement by use of a case study of one of the companies operating in the said industry. The selected case study is the Galle Fort Hotel in Sri Lanka. The hotel is a world recognized hospitality destination with a simplicity that has won the hearts of many people visiting the Galle Fort tourist attraction in the country. The beach hotel is owned by an Australian family with a total of 13 guest rooms and has won many awards among them the 2007 UNESCO heritage conservation award and the world travel award 2009 for being the country’s leading boutique hotel and many others. The hotel has embraced the use of ICT and has a fully functional website. This paper will closely examine its ICT use through the various applications it has employed in order to help it in the day to day operations. From early times, Sri Lanka has been a major tourist attraction for visitors across the globe. The Galle Fort Hotel is one of the best boutique hotels in the country. The hotel is built on the fortified old town of Galle that was founded by the Portuguese in the 16th century. This points out to how it has been set out on a historical and world heritage site. To turn this around whilst ensuring that the area retains its rich historical and cultural heritage is definitely a great challenge. However, the hotel has adopted the use of ICT as evidenced by its presence in the internet through its official website and other social networking sites like face book.